Our Covid-19 Protocols

At all of our Fable hotels, the health and safety of our guests and staff members is our number one priority.

Our plan to protect guests from Covid-19 includes our rigorous cleaning procedures. We are working with Ecolab – a global leader in professional cleaning and hygiene solutions. Ecolab products are used in line with the general cleaning and disinfection advice issued by the New Zealand Ministry of Health in response to COVID-19.

Our safety protocols related to food service, safety and cleaning have been designed in line with New Zealand Government regulations. All cleanliness and hygiene procedures are overseen by a dedicated team of health and safety practitioners. Kitchens, back offices, guest rooms and public spaces are all subject to stringent disinfecting protocols, which includes all high-touch surfaces.

Our hotels’ health and safety policies and procedures are designed to address a broad spectrum of viruses including Covid-19 and cover everything from handwashing and cleaning product specifications, to cleaning of guestrooms and public areas.
Across all Fable properties, our housekeeping teams are cleaning all high touch areas much more regularly, and are ensuring that during our cleaning, they are disinfecting all surfaces to ensure we are adhering to strict cleaning and hygiene practices.


- Hand sanitisers are available at all counters, for staff and customers to assist with good hygiene measures.

- All hotel staff have access to hospital grade disinfectant to regularly wipe down their high touch areas multiple times per day.

- To help prevent exposure, all Fable employees have all the information they need to stay healthy within the work environment. If they are feeling unwell, we request they remain at home. This is updated regularly and is in line with the Ministry of Health guidelines.

- Our Senior Management are continually reviewing the situation as it evolves to ensure we are complying with all advice from the Ministry of Health. We will update our staff and customers when necessary.

We also have protocols in place to respond to New Zealand’s COVID Alert Levels, which include social distancing protocols. We encourage the use of the New Zealand Government’s COVID Tracer App, an easy way for guests to track their movements. For those who do not have the app, we also have a guest register. We require anyone entering our premises to either scan in or register their details with us.

Thank you for your understanding.